Introduction
In today’s business environment, survival of the fittest is the name of the game. All organizations need to grab opportunities that come in order to remain competitive. It is due to high technologies and innovation, globalization and increasingly demanding customers that has choreographed the nature of competition in the marketplace. As stated by (Simons, 2000; Porter, 1985) the new competitive environment requires organization ability to create values for their customers and to add value for the benefit of their customers. They can only do so by differentiating themselves from their competitors through the formulation of a clear strategy.
With the advancement of technologies and globalization, organization both in manufacturing as well as service industries faced dramatic changes in their business environment. Changes of regulation combined with aggressive competition TBC….
Customers are now demanding for more improved services, costing, quality, reliability, delivery and the choice of innovative new products (Drury, 1996). As such, it is paramount that organizations concentrate on key factors that could affect their customer satisfaction. Some of the key factors identified TBC….
Today and in the future, organizations will face major challenges and therefore need to institute a mechanism to control the business TBC….
management control system is therefore necessary. Chandler
Management Accounting Control System (MACS)
Management Accounting Control system is a system that generates and uses information to help decision makers assess whether an organization is achieving its objectives. In other other words, a system can be considered as in control if it is at the right path to achieving the organization’s objectives. Similarly, TBC….
Other literatures review such as Baliga and Jaeger (1984) also relate control to process as `in which a person or organization determines or intentionally affects what another person or organization will do’. In other words, control and processes TBC….
In MACS, there must be at least TBC….
